Orders are processed and shipped within 5-7 business days. If your order has not shipped within this time frame it may because of:
- Pre-order items
- Items that are not in stock and have an estimated ship date
- Personalized items
- Missing information - check your e-mail!
Once your order has shipped, you'll receive a shipping confirmation containing a link to track your package.
All personalized jewelry and accessories are made to order at the time of purchase. Because of this customization, personalized items ship in approximately 7-12 business days.
If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following: - Verify the shipping address on your order that it's correct - look for an attempted delivery notice slip - Double check your area in case it's stored in a hidden area - Check to see if your neighbors or someone in your residence accepted it - Allow an extra 1-2 days in rare instances, orders have been marked as delivered before actually arrivingImperfections is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. If your package is still nowhere to be found, please contact us at 01-345-6789
Items can be exchanged within 14 days from purchase. Item amount must equal to purchase amount. You will receive an email notifications when we receive and process your exchange.Returned items must be: - Unworn and in new condition - In their original packaging - Include original invoice* All sale & personalized items or Final Sale cannot be exchanged
If you find yourself in this situation, please contact us immediately at firstname.lastname@example.org with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you!
Oh no, looks like you missed out! We try our best to keep our best selling pieces in stock, but sometimes, they jsut move too fast. Sign up to be notified when an item is back in stock by entering your e-mail address.The best way to hear about new arrivals, promotions and back in stock items first is by signing up for our newsletter and following us on social media.
We thought you'd never ask! Whether you're trying to create a specific look, learning how to accessorize, looking for an honest opinion or deciding on the perfect jewels, we're here to help. Contact us at email@example.com and let's get started. It's completely free!
To keep your pieces sparkly and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration as they'll dull your pieces and cause them to wear quickly. Treat your jewelry with love and care, and they'll keep sparkling for you!
Our jewelry is crafted with plated base metals ranging from gold and silver plating, 14K gold plating and sterling silver. All our products meet jewelry standards and are safe to wear. We aim to carry stylish and quality pieces that everyone can enjoy.If you are sensitive to certain components, send us a message and we'll help you find a piece that works!
We accept Visa, Mastercard, Discover, American Express, all through Paypal.
Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within 3-5 business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.